XBR from MICROS is the world’s most widely used loss prevention and store data analysis tool that enables retailers and marketers to deliver an exceptional customer experience, transparently across all channels. It protects retailers against employee fraud, fraudulent returns and other incidents and dramatically reduces shrink. It enables retailers to obtain greater productivity, analyse margins and achieve a rapid return on investment. By focusing the loss prevention and store operation teams on trends as well as incidents, exception based reporting provides even greater long-term effectiveness.

XBR goes into action quickly, using exception based reporting methods to easily identify, track, and respond to store events – everything from the highest sale by an associate to a potentially fraudulent return. It can be used by corporate staff and field personnel alike through flexible access.

Reduces Loss

XBR identifies trends associated with key performance business indicators and automatically sends alerts to investigators or other designated personnel. They can quickly drill down by location, cashier, register, and transaction level to uncover more information. Cases can be investigated in days or weeks instead of months, dramatically reducing overall losses and leading to faster restitution, regardless of whether the shrink is due to intentional fraud, poor training, or procedural issues.

Improves Performance

On-demand queries can help identify top associates, measure contests, and track key selling metrics such as the ability to drill down from exception to detail in seconds, track exceptions and manage each issue from inception through resolution and monitor key compliance transactions such as voids, refunds, credit cards, discounts, coupons, low value transactions, and more.

Rapid ROI

Most retailers see 100% ROI in less than a year – some in just three months! Furthermore, ROI is ongoing for the long term as XBR becomes embedded in your daily processes and workflow.

Best in Class

XBR’s rich functionality results from years of ongoing development, incorporation of proven best practices, and knowledge gained from supporting a diverse base of retail customers. XBR can be readily used by novices for simply viewing alerts as well as advanced users building complex query sets for detailed analyses.

XBR offers retailers a number of business benefits, such as:

Business Benefits

• Quick identification of employee fraud
• Resolving compliance issues and identifying training issues
• Improving operational deficiencies
• Reducing operational costs
• Offering easy access to queries and information
• Measuring operational performance
• Measuring productivity by store or associate
• Offering a rapid return on investment

For more information, please call one of our marketing team members on 0115 971 4545 or download the solution brief.